Frequently asked questions
Start with a useful answer.
The hardware, the address and the person authorized to request work all matter. Here are the questions that help clarify an enquiry.
Questions & answers
Locks, keys
& the next step.
What should I have ready when I call?
The full address, unit or entrance, a description of the problem, and whether you have a working key or spare. For a car, include make, model and year. See the enquiry checklist.
Is rekeying the same as replacing a lock?
Rekeying changes which key operates a compatible cylinder while retaining suitable hardware. Replacing a lock changes hardware. The condition and type of lock determine what is possible. Read about rekeying.
Should I force a key that is becoming difficult to turn?
Describe the symptom rather than forcing the key. Say whether the door latches and whether the key behaves differently with the door open or closed. Our lock repair information helps you prepare the enquiry.
Can you work on a rental unit or shared entrance?
The person requesting work needs the appropriate authority. A private unit lock and a common entrance may be controlled by different people. Identify the affected door and speak with the responsible owner or manager when needed. More on residential enquiries.
Can every vehicle key be replaced or programmed?
Options depend on the actual make, model, year and key system. Give those details and explain whether a working spare exists. Compatibility needs checking before work is confirmed; read the vehicle key guide.
Is a garage door lock problem the same as a moving door fault?
No. A keyed pedestrian entrance and the overhead door have different mechanisms. Explain whether the key fails or the moving door fails to open or close. See the garage repair page.
Are nearby place pages proof of an office there?
They provide local information for an enquiry. They do not identify a LockReach office in each place or confirm coverage at every address. Give the actual location and ask about current availability. Explore the directory.
How do I confirm the cost and availability?
Call 469-484-6619 with the location and problem. Ask what service is proposed and what it will cost before deciding. This website does not publish a fixed response time or a universal price.