Practical guides

A clearer first conversation.

A few accurate details can turn a vague request into a useful enquiry. These guides help you describe the situation without having to diagnose a lock.

01 / Keys & access

After a key
goes missing.

A working spare, access to the property and concern about old keys lead to different questions.

02 / The actual place

Give a useful
location.

Street, unit, entrance and parking details: make the address mean the same thing to everyone.

01

Information for the problem you have

The guides are a starting point for describing access and key concerns. For a particular home, business or vehicle, the actual hardware and your authority to request work still need to be checked. Use the service overview to choose the most relevant information.

A garage door that does not move is different from a keyed pedestrian door. The residential garage door repair page explains the distinction. For an enquiry, discuss the location, current availability and proposed work through the contact page.

Make the conversation useful

Before you call.

The enquiry checklist ↗
  1. 01

    The actual address

    Add the unit, entrance or parked vehicle location. A landmark helps; a street number makes it specific.

  2. 02

    What happened

    A missing key, an inaccessible door or a lock that no longer works? Describe the problem in your own words.

  3. 03

    What needs confirming

    Ask about the appropriate service, current availability and proposed cost before agreeing to work.