Services

Begin with what happened.

The useful starting point is the problem in front of you. A missing key, a change of keyholders and unreliable hardware deserve different conversations.

Home locks

Private entrances, rentals and household keys.

Car access

Keys inside the car, or a different key problem?

Car keys

Lost keys, working spares and vehicle details.

Rekeying

Keep suitable hardware. Change key access.

Lock repair

Explain what the key, lock and door are doing.

01

A little detail changes the question

If you are locked out, explain which entrance is involved and whether a key is inside. If a key has disappeared, mention any working spare and whether you are concerned about continued access. Our guide to what to consider after losing a key helps separate these situations.

For a business or shared building, identify the person authorized to approve changes. For a vehicle, give the make, model and year. Discuss the actual address, current availability and proposed cost before agreeing to work. The contact checklist brings these details together.

Make the conversation useful

Before you call.

The enquiry checklist ↗
  1. 01

    The actual address

    Add the unit, entrance or parked vehicle location. A landmark helps; a street number makes it specific.

  2. 02

    What happened

    A missing key, an inaccessible door or a lock that no longer works? Describe the problem in your own words.

  3. 03

    What needs confirming

    Ask about the appropriate service, current availability and proposed cost before agreeing to work.